HEAD OFFICE SUPPORT
At head office we provide a contract that undertakes to deliver a client’s yacht within a given timescale and to a budget. Only extremes of adverse weather or unforeseen mechanical breakdown will prevent us from fulfilling this contract and the skippers strive to ensure that each boat arrives on time. Owners are understandably anxious that nothing holds up the arrival of their boat, regardless of whether she is brand new or used, and we will work all hours to prevent such delays occurring, if at all possible. In that respect it is one seamless delivery crew, functioning from head office down to deckhand level, with everyone striving to produce the best results possible in sometimes difficult situations.
Crews are supported continuously whilst at sea by a dedicated and experienced central management team in the UK, who between them have spent almost 350,000nm at sea all over the world. The skipper will routinely call into the pyd support office, which is always available, for updated weather forecasts and routeing guidance using weather feeds from all over the world. Our support office functions 24 hours a day 365 days a year.
Problem solving
If mechanical problems develop when you are cruising offshore it can be a logistical nightmare trying to source and ship spares and skills out to your boat. The support office is the nerve centre of all deliveries with a network of ship's agents and specialist maintenance companies that can be mobilised at short notice to help with any problem wherever a boat may be. A typical situation would be for a boat to come into a marina and an engineer or rigger would meet her on arrival. This ensures minimum delay for all concerned.
With our contacts and specialist experience at pyd we are able to help locate both materials and technicians, including flying out our own specialists if required, to minimise costs. Owners can call on our services at any time for an immediate and cost effective response.
Even in the remotest places, we know a man who knows a man who can fix it!
