We last delivered this client's boat, from the Caribbean, eight years ago. They wrote the other day as follows:”Dear Phil, Hope all is well with you. We have been looking at the most recent pilot and find it would be better for us if you could pick up our boat in Bari instead of Palermo arriving on the Clyde at the same time as before? What would be the extra costs involved and what would be the timing? Sorry to muck you around. PS We spoke to Pantaenius recently to cover the trip and heard from THEM that you were the best in the business. We already knew so!”
