At PYD we have a rigorous routine of checking direct with clients at the end of every delivery to make sure that they were entirely happy with the performance of both the office team as well as the skipper and crew on board.
This procedure is an important part of our quality control and continuous improvement programme and it is in place to ensure that we keep on getting things right – and find out early when we don't
It’s especially satisfying though when customers write in spontaneously as this Contest 55 owner did (and many others do) the other day:
“Many thanks for arranging the successful transport of Nicky Tam II to Breskens under what were quite difficult circumstances. They left her in perfect condition and I am very grateful……………………Top marks for a job well done – thanks again!”