Office Support

The PYD central support office is made up of a team of highly experienced yachtsmen who have sailed extensively all over the world. The support office provides 24 hour assistance, 365 days of the year.

The office team provides support for PYD skippers and crew to deliver boats safely, efficiently, within owners’ deadlines and on budget, whenever possible.

All vessels are monitored at sea and PYD skippers routinely call the support office for updated weather forecasts and routeing guidance, using the many weather feeds available from all over the world.

Extreme weather and sea conditions and technical problems can sometimes cause plans to change but with 24 hours support PYD skippers are able to make informed decisions to ensure the safe and timely delivery of a yacht.

With our contacts worldwide and specialist experience within the office team we are able to locate technicians, service agents and spare parts to minimise any delay in the schedule. Sometimes it is more cost effective to arrange support from the UK, including flying out our own specialists if required. Owners can call on our services at any time for an immediate and cost effective response.

Even in the most remote places, we normally know a man, who knows a man, who can fix it!

Problem Solving

If mechanical problems develop when you are cruising offshore it can be a logistical challenge trying to source replacement parts and skills necessary to resolve issues on your boat. The PYD support office is the nerve centre of all deliveries with a network of ship's agents and specialist maintenance companies that can be mobilised at short notice to help with any problem wherever a boat may be.
We typically pre-arrange for engineers, service agents and riggers to meet yachts on arrival into a marina, ensuring minimum delay and fast turnarounds for all concerned.